Toshiba Laptop Battery Troubleshooting Tips

Toshiba is one of the most renowned laptop manufacturers out there. However, as with any electronic device, there come times when you will encounter problems with battery life. 

These problems can come from various types of reasons, such as poor charging habits or particular settings. In such circumstances, you need a decent Toshiba laptop battery troubleshooting guide. Below is our overview of some of the most popular battery problems for Toshiba laptops.

Toshiba Laptop Battery Troubleshooting

Toshiba Laptop Battery Troubleshooting

#Case 1: AC Adapter Not Working Properly

One of the most common issues, if your laptop is not charging, comes from its AC adapter. To test this, let the PC run with only the AC adapter plugged in (i.e., remove the power unit). If your PC isn’t working, then the adapter might be the cause and needs a replacement.

Another case is when the adapter doesn’t provide enough power to charge the battery but still holds its own to run the laptop. You should know this if the computer only charges when turned off. In either situation, the adapter is still the primary cause.

#Case 2: Troubleshooting Non-removable Battery

Some Toshiba PCs come with non-removable power cells, which makes them harder to diagnose and replace. If you see a message that goes “Plugged in, not charging,” please do as follows:

  • Shut down the computer entirely, unplug the AC adapter
  • Turn over the laptop, check if there’s a reset hole

Troubleshooting Non-removable Battery

  • Use a paperclip to insert into the hole and press the reset button
  • Open the lid and press and hold the power button for 20 seconds
  • Reconnect the AC adapter and turn on the computer if the trouble is resolved

If the trouble still persists, consider removing the Microsoft ACPI-Compliant Control Method Battery.

To do this, access the Device Manager, navigate to Batteries > right-click the “Microsoft ACPI-Compliant Control Method Battery” then choose “Uninstall”.

After that, select the “Scan for hardware changes” button on the taskbar.

#Case 3: Wear And Tear

Laptop power units usually hold their capacity for 2-3 years of frequent use. Consider replacing yours if they are too old and experience runtime issues. Wear and tear are a normal part of a device’s life cycle, so you don’t have to worry too much about it. 

With that being said, it is best to check battery wear levels frequently. Finally, remember to handle electronic waste with responsibility, though. One way to check your Toshiba laptop battery health is by Toshiba’s utility.

On Windows, head to Start > All Programs > TOSHIBA > Utilities > PC Health Monitor.

Afterward, agree with the software’s terms and conditions.

Navigate to the Electric Power section to review the charge level left in the power unit, its power consumption, and health level. 

Another way is to download the TOSHIBA Battery Check Utility 1.0 to check the health level and see if the batteries are qualified for a replacement. You may need to remove the power cells to see their serial and part numbers.

#Case 4: Power Cells Doesn’t Charge Entirely Or Is Not Compatible

Suppose you have replaced your original power unit with a 3rd manufacturer’s one. In that case, the problem can be from your computer’s BIOS settings. Some systems are developed only to recognize the original manufacturer’s products so that they won’t recognize a new replacement. 

For this problem, consider updating your BIOS from Toshiba’s website. From that, find and download your model’s correct BIOS and follow the instructions to proceed. After it’s done, try charging the PC. At this time, it should work as usual. 

#Case 5: Power Settings-Related Issue

Some power settings can lead to slower charging or shorter runtime for your machine. For example, high-performance and long idle screen time or high brightness can drastically reduce your unplugging time.

Change your Toshiba laptop’s power setting by right-clicking on the tray icon in the taskbar. Choose “Power Options” from there or access through the Control Panel. After that, adjust your settings when the PC is running on battery power.

It would help if you balanced out between performance and battery-saving functions on your preference. For instance, a brighter display is easier to look at and use outdoors but requires more frequent recharges.

Also, find out if your laptop is hibernating or sleeping when closing the lid. Sleep mode will keep the laptop charging when activated, but it also consumes a little more power. On the other hand, Hibernation won’t consume any electricity; hence it should use less energy than Sleep.

Sometimes, other software that you are using or even viruses can cause overheating, performance issues, along with battery draining. If that happens, a total cleanup might come in handy.

#Case 6: Fault Connection Or Charging Port

If you have tested and found out the power cell or the AC adapter are not the problem, try checking the connection and charging port. The most obvious indicator is if the battery still charges as usual when installed in another PC but not yours.

Try cleaning the charging port; if it’s dirty, which happens all the time due to debris or a dusty environment, it will block your charging. Remember to gently wipe it off with a lint-free, dry, and clean cloth or Q-tip. Also, think about cleaning all the power unit’s contacts too (with removable batteries).

Fault Connection Or Charging Port

Image Source: YouTube

If that’s not the case, you may bring the machine to a hardware store for further checking with the motherboard.

#Case 7: PC Won’t Run Without Plugged

In this situation, the computer should announce something like “Laptop won’t run on a charged battery.” It should be a clear indicator that your power cells are faulty, which is why you would want to replace them

#Case 8: Laptops Stop Charging When Not Fully Charged

Occasionally, the PC settings won’t let you fully charge due to what Windows calls “Battery Life Extender.” It forces your laptop to stop receiving chargers at 80% or so. 

Laptops Stop Charging When Not Fully Charged

Image Source: Tenforums

To fix this (for Windows 8), go to Start Screen -> Settings -> Power Management -> Battery Life Extender, then slide the setting to Off.

At other times, some new batteries require a longer charging time. For this, have your patience and let it charge overnight if needed.

#Case 9: Battery Is Fully Charged But Not Working

This situation is usually known as “False Peak” when the power indicator gives false metrics and the power cells are not full yet. It usually happens with a new power replacement or after being at rest for a long time.

In case this happens to you, plug in your laptop for a few hours. You may need to repeat this process a few times before the indicator correctly aligns with the actual power level. Please don’t panic; it’s entirely normal.

Wrapping Up

That’s all about our instructions for Toshiba laptop battery troubleshooting. In a nutshell, sometimes your Toshiba laptop will run into some troubles with its battery. 

It is usual and should be expected due to the essence of electronic devices. When it happens, you shouldn’t worry but, instead, consider guides and troubleshooting advice to fix it.

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