Hp Laptop Battery Troubleshooting Tips

If you are having problems with your battery not charging or not charging fully, here are a few things to check for and possible solutions:

Bad laptop AC adapter

Test to verify the AC adapter is not bad. Remove the battery and check if the laptop will run solely from the laptop AC adapter. If the laptop does not work, then the AC adapter is bad and needs to be replaced.

In some cases, the laptop charger itself is faulty and may run the laptop, but it does not have enough power to charge the battery. In this case, try charging the laptop battery with the laptop turned off. If the battery charges while the computer is off, then the laptop AC adapter is bad and needs to be replaced.

Bad motherboard

The computer motherboard may be bad if your new and your old laptop battery won’t charge and the laptop AC adapter is working properly. Also, if your laptop battery will charge in another laptop, then that could be a sign that you have a bad motherboard.

Battery is not charging at all or showing that it is not compatible

The problem may be with the computer BIOS and an update is required for the laptop to recognize and fully charge the laptop battery. The current software in your system is only set up to read an OEM (Original Equipment Manufacturer) battery. If your BIOS has not been updated, and you have only used OEM batteries in your laptop, it can cause the replacement battery not to communicate correctly with the software in your system.

Check your manufacturer’s website for possible system BIOS upgrades for your laptop model. Some laptops have been prone to reject third-party batteries if they have an old BIOS version installed. Once completing the BIOS upgrade, please recharge your battery for 12 hours and use it as normal.

Battery stops charging before it is fully charged

New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new battery four to five times to allow it to reach its maximum rated capacity.

It is generally recommended an overnight charge (approximately twelve hours). It is normal for a battery to become warm to the touch during charging and discharging.

HP Battery Charging Issues on VISTA

If the laptop battery is not charging or the laptop does not indicate that the battery is charging, the most likely scenario is that the battery itself is operating correctly, but its power management software may have become corrupt. In order to correct the problem, you will need to uninstall and reinstall the power management software by using the Device Manager. Follow the steps below:

  1. Click Start and type device in the search field, then select Device Manager
  2. Expand the Batteries category
  3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall
    WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver
  4. On the Device Manager taskbar, click Scan for hardware changes
  5. Alternately, select Action > Scan for hardware changes

Windows will scan your computer for hardware that doesn’t have drivers installed, and will install the drivers needed to manage your battery’s power. The laptop should now indicate that the battery is charging. Be sure to also have the latest BIOS installed for your laptop model.

HP Battery Check Error: “Poor Health or Bad Cells” or “Replace Battery”

The HP Battery Check utility has been known to give inaccurate health readings when you replace the battery. You may need to recalibrate the new battery or do an uninstall/reinstall of the HP Battery Check utility.

  1. To Uninstall/Reinstall HP Battery Check utility
    1. Uninstall your Battery Check utility at: Start > Control Panel > Add or Remove Programs > uninstall ‘HP Battery Check’
    2. For Windows 2000 and XP, you can find the download to reinstall the HP Battery Check utility at: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-85582-1&lc=en&dlc=en&cc=us&docname=c00625471&swlinkmsg=300
    3. For Windows 7 and Vista, you will need to reinstall the ‘HP Support Assistant’. You can find the download and instructions at: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00821536
  2. To recalibrate your battery, there are detailed instructions on HP’s website at the URL below: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=18703&docname=c00035862

HP BIOS Update

  1. Go to www.hp.com
  2. Click at the top on “Support & Drivers”
  3. Select the dot “Download drivers and software (and firmware)”
  4. Enter the model of your laptop into the box where it says “Enter a product name/number (i.e. Pavilion 2300, Presario CQ50-215nr, etc) and click “Go”
  5. Select your operating system (Window 7, Vista, or XP) and click “next”
  6. You will be given a list of downloads. You will click on the “+” next to where it says “BIOS”
  7. Click on the title of the BIOS update (i.e. WinFlash for HP Notebook System BIOS)
  8. Click on “Download” and follow the process through.

If you need assistance from that point, HP can assist you either online or by phone.

HP Laptop Battery Status in Windows7: “Plugged in, not charging”

If you are running Windows 7 operating system and are getting the “Plugged in, not charging” status on your laptop battery, please follow the steps below:

  1. Unplug the AC adapter.
  2. Shutdown laptop
  3. Remove battery
  4. Plug-in AC Adapter
  5. Start Windows7
  6. Remove Microsoft ACPI-Compliant Control Method Battery:
    1. Go to START > Devices and Printers > Admin PC > Hardware
    2. Select Microsoft ACPI-Compliant Control Method Battery
    3. Click Properties > Change Settings > Driver > Uninstall > OK > Uninstall
  7. Shutdown laptop
  8. Unplug AC Adapter
  9. Replace battery
  10. Plug-in AC Adapter
  11. Turn on the laptop, allow Windows7 to boot
  12. Status should now say, “Plugged in and charging”

HP Laptop Battery Status: “Plugged in, not charging”

If you are getting the “Plugged in, not charging” status on your laptop battery, please follow the steps below:

  1. Shutdown laptop
  2. Unplug AC adapter
  3. Remove battery
  4. Plug-in AC adapter
  5. Turn on the laptop, allow the operating system (OS) to boot
  6. Once logged in to the machine, perform a normal shut down
  7. Unplug AC adapter
  8. Replace battery
  9. Plug-in AC adapter
  10. Turn on laptop, allow OS to boot
  11. Status should now say, “Plugged in and charging”

Laptop Battery stops charging whenever it reaches 96-98%

You might need to recalibrate your laptop for the new battery. You can easily recalibrate your laptop properly via Windows Power Management.

With Windows XP, you can change the battery settings by navigating to Control Panel > Performance and Maintenance > Power Options. Once you find it change the “Power Schemes” to “Always On”. Under “Alarms”, uncheck “Low battery alarm” and “Critical battery alarm”. Under “Hibernate”, uncheck “Enable hibernation”, and then click on Apply.

This is the only time that we recommend taking the battery all the way down to zero %. You should also unplug the ac adapter and let the battery drain all the way down until your laptop shuts off. After that, plug the ac adapter back in and charge it to 100%. You may need to repeat this process about 2-3 times before it actually reaches 100%.

My battery shows that it is fully charged, but it is not working

This is known as “False Peak” and is a very common condition during first-time battery use (or using a battery that has been discharged for several months). The charger light may go out after only 10-15 minutes, indicating that it is fully charged when it is not. Should this happen, simply leave the battery on the charger for about an hour. Remove it, and return it to the charger immediately. The battery will resume normal charging and the charger light will indicate when the battery is ready for use. This may happen several times during the first battery charge. Don’t worry; it’s perfectly normal.

If you would like to get more information on maximizing your battery life, go to www.laptopbatteryone.com and watch our videos.

Rate this post