LAPTOP BATTERY ONE
The team of professionals at Laptop Battery One looks forward to
earning your trust and your long-term business. Obviously, one of the final steps in the
process of working with us involves the shipping step. Our team insists on erring on
the side of over-communicating with our customers and potential customers. Below
you’ll find an overview of our shipping policy.
Free Same Day Shipping
Laptop Battery One will waste no time in fulfilling your order. If you
place your order BEFORE 12:00 PM Pacific Time, Monday through Friday, and your
item is in stock, your order will be shipped the same day. Orders placed after 12:00
PM Pacific Time will be shipped the next business day.
Orders will NOT be processed on weekends and holidays.
Orders placed on Friday after 12:00 PM Pacific Time will be shipped on the following
Monday, including air shipments. We strongly suggest that you do not choose Next
Day Air or 2nd Day Air as a shipping method for orders placed on Friday after 12:00
PM Pacific Time.
In order to process your order smoothly, we strongly recommend
you to use the same address for your shipping address and billing address.
Otherwise, your order will be delayed for further verification.
Free Standard Shipping
We offer Free Standard Shipping for all orders over $45.
Standard Shipping should arrive within 7-10 business days from the date the order is
shipped, but delivery date is not guaranteed.
USPS Priority Shipping Rate
USPS Priority Shipping is available of any size within the U.S. through the United States Postal Service (USPS). USPS Priority Shipping should arrive within 3-5
business days from the date the order is shipped, but delivery date is not guaranteed.
|USPS Priority Shipping (3-5 business days - under 1 lb.)
|USPS Priority Shipping (3-5 business days - over 1 lb.)
USPS Overnight Shipping Rate
USPS Overnight Shipping is available of any size within the U.S. through the United States Postal Service (USPS). USPS Overnight Shipping should arrive *1-2 business day from
the date the order is shipped. (This option is 1 day service to most locations).
|USPS Overnight Shipping (*1 day to most locations - under 1 lb.)
|USPS Overnight Shipping (*1 day to most locations - over 1 lb.)
USPS International Shipping
|USPS International Shipping (3-5 business days)
Saturday Delivery Rate (Carrier/UPS or USPS)
|SATURDAY Delivery (delivered by 3:30 PM)
UPS Shipping Rates
We offer flat-rate shipping for orders of any size† to
all 50 United States, Puerto Rico, and Canada, which is guaranteed to be delivered on
time by UPS*.
UPS Flat-Rate Shipping to all 48 Continental United
|UPS Ground (2-6 business days - under 1 lb.)
|UPS Ground (2-6 business days - over 1 lb.)
|UPS 2nd Day Air (2 business days)
|UPS Next Day Air Saver (next business day by end of day - under 1 lb.)
|*UPS Next Day Air Saver (next business day by end of day - over 1 lb.)
|UPS Next Day Air (next business day by 10:30 AM - under 1 lb.)
|*UPS Next Day Air (next business day by 10:30 AM - over 1 lb.)
For UPS Ground shipping, the transit days (does not include
weekend days) for delivery are illustrated in the map below:
UPS Ground Transit Time
UPS Flat-Rate Shipping to Alaska, Hawaii, and Puerto
|UPS 2nd Day Air (2 business days)
|* For 2 or more items, prices will vary
|UPS Flat-Rate Shipping to Canada:
|UPS Worldwide Saver (1-3 business days)
|UPS Worldwide Expedited (2-5 business days)
For Canadian shipments, the customer will be responsible for
paying any and all duty fees.
* Delays in delivery due to adverse weather conditions are
NOT covered by UPS’ guarantee. Original shipping charges will not be refunded in
† Flat-rate shipping does NOT apply to volume purchases
offered at a discounted price.
Unfortunately, laptop battery shipping is not always a smooth
process despite everyone’s best efforts. Below are some basic policies in place
regarding certain contingencies that could arise:
The team at Laptop Battery One does not recommend that you
refuse a package from us. Doing so will only add to the cost of the process for
everyone involved. Instead, if you need a refund, accept the package and begin this
process with us through our established protocols. If a package is refused, the cost of
the returned shipment will be deducted from your refund.
If you order international shipping, refusing a package will add
not only to the shipping costs but there will also be a 20% restocking fee added to the
original order as well as the amount of the brokerage fee that’s required for our
products to ship across borders.
Packages Lost in Transit
If your order is lost in transit, Laptop Battery One will immediately
begin the process of running a tracer on your shipment. This process generally takes
approximately 10 business days, and if the order is not located when this process is
complete Laptop Battery One reship your order to you.
Company Ships Wrong Product
Mistakes can occur during the fulfillment process, and if you
receive the wrong product because of our mistake, Laptop Battery One will reship the
correct product to you provided it is available in stock. All we ask is the following:
- The buyer must inform us of the mistake within 10 days of receiving the wrong
- Depending on the situation, our team may ask for additional information regarding
the shipping mistake, which could include a photograph of what you received.
- The product must be returned with the proper RMA number within 10 days.
- When we receive the incorrect battery, our team will ship the proper product to you
immediately. If you provide us with a valid tracking number on your return shipment,
we will ship the new product to you as soon as your shipment is verified.
A product is considered lost if it does not reach the recipient
within two weeks (14 days) of the order being placed.
If the tracking number shows that the product was delivered to
the correct address, Laptop Battery One is no longer liable for the shipment.
If the tracking number shows that the product was not delivered,
you simply need to complete an affidavit, sign it and fax it back to the customer service
department. At that point, Laptop Battery One will ship you a new product. We will also
investigate the situation, which could take up to two weeks to complete.
Laptop Battery One will pay for the new shipping fee.
Product is Damaged by or Stolen from Shipping
A product is considered damaged if:
- The package contains a document from the company stating that the box was
opened and the product was damaged; or
- The recipient opens the package and the product has physically been damaged in
some material way.
- A product is considered stolen if the recipient receives the package with shipping
company documentation that states that the package was opened and the product
removed during the shipping process.
In either case, all you need to do is fill out our affidavit, sign it and
fax it back to our Customer Service department. If the product is damaged but you
receive it, ship it back to us with your affidavit. Once we receive the documentation that
includes a statement from the shipping company that the product was damaged or
stolen during delivery, Laptop Battery One will ship you a new product at no cost to
The damaged product must be returned within 10 days of
receiving it. Products returned for this reason more than 30 days after receipt will incur
an additional charge of $10. Laptop Battery One will not be responsible for the return
Wrong or Undeliverable Address
If the buyer informs Laptop Battery One that he or she has
provided the incorrect shipping address, then:
- Laptop Battery One will attempt to intercept the shipment. However, no guarantee
of the success of this attempt can be made, as orders are shipped quickly.
- If the buyer provides an incorrect shipping address and the order is not returned
to Laptop Battery One, the company is not responsible for the missed shipment. At that
point, you should see our Lost Orders policy.
- If the product is returned to Laptop Battery One, the buyer may request a
reshipment. While the buyer would be responsible for the new shipping fee, Laptop
Battery One will waive the processing fee.
- If the product is returned to Laptop Battery One, the buyer may cancel the order at
that time. However, the buyer would still be responsible for both the current shipping
fee and the processing fee.
Laptop Battery Shipping – Contact Us
If you have any questions or concerns regarding the laptop
battery shipping process at Laptop Battery One, please feel free to contact us
at any time.
Sales: (877) 993-2888
Support: (714) 598-4088